Frequently Asked Questions (FAQ)
Find the answers to hopefully all your questions here.
If you still can’t find the answer, feel free to send us a message via the message form below. We are looking forward to hearing from you!
Depending on the activity a minimum number of participants is required, especially for private tours we need 2 participants minimum. Should this number not be reached, we’ll get in touch with you to offer alternatives
To reserve the activity, choose the date, time and complete the form on this page. For paied tours you will be directly directed to a payment getaway. You will receive your confirmation immediately by e-mail.
For inquiries you can fill the form at the end of our website.
Please always make a reservation (also for our free tours) as we have limited places and need the number of participants in order to organize our guides.
When a date and/or time is not selectable this means the maximum number of participants is reached. Please select a different time/date in this case.
We reopend our tours as per the government guidelines and will do everything to keep our clients and guides safe.
Therefore we will have small groups, keeping 1,5 meter distance between clients. Our guides use microphones so also on distance you will be able to hear the explanations clearly.
Our guide will carry hand gel if needed.
Masks are obligatory on our tours.
A free tour is the best way to see the main sights and get the essential information of a city on whatever budget; you choose what you want and can afford to pay, based on how satisfied you were with your tour experience.
Normally, this kind of tours cost 12€.
Yes, we love to hear your opinion!
You will automatically receive an email upon completing your tour. Help us to improve!
Our website offers a very easy, 100% secure and encrypted online payment system against fraud and unauthorized transactions. Secure payment options are Visa, MasterCard, Amex, Mastero or PayPal.
You will be directed automatically to the payment getaway after by pressing the “Book Now” button.
The meeting point is detailed in the description of each activity as well as in the confirmation email sent once the reservation has been made. If you have any doubts once there, you can contact us via the telephone number indicated on our website.
No, let’s reduce paper wastage. You can show proof on your mobile phone to your guide when you arrive.
After clicking on the check out button, you can add this code on the right side before payment. Enter the code and you will have a 10% immediate discount on the total price. This code is valid for all our tours.
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If you are located in the city center we pick you up fromyour hotel or Air B NB but if you are not then a guide will contact you through a whatsapp chat to find the best possible solution.